Privacy Policy

1. Who We Are

Skylab Solutions (“we,” “us,” or “our”) provides website design and branding services, including corporate branding materials such as business cards, letterheads, envelopes, brochures, and related design work. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at skylabsolutions.com or contact us for our services.

2. Information We Collect

We collect information that you provide directly when you enquire about our services:

• Contact and enquiry data: When you submit our contact form, we collect your name, email address, optional phone number, the type of services you are interested in (e.g. web development, corporate branding), and your message.
• Communication records: If you contact us by email, WhatsApp, or other channels, we may keep records of those communications to respond to you and manage projects.

We do not operate user accounts on this website. We do not sell products online; we use your data only to respond to enquiries, provide quotes, and deliver our design and branding services.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our services
• Prepare and send quotations for website design and branding work
• Communicate with you during and after a project
• Improve our website and services
• Comply with legal or regulatory obligations where required

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA) or UK, we process your personal data on the following bases: (a) your consent when you submit the contact form; (b) performance of a contract when we are discussing or providing services to you; (c) our legitimate interests in running our business, responding to enquiries, and improving our services, where these do not override your rights.

5. Third-Party Services and Data Sharing

We use trusted third-party services to operate our website and handle enquiries:

• Form security: Our contact form uses a third-party security service to help prevent spam and abuse. That service may process technical data (e.g. browser information) in accordance with its own privacy policy.
• Data storage: Enquiry form submissions (name, email, phone, service type, message) are stored using secure, industry-standard database and hosting services. Those providers process data in accordance with their privacy and data processing terms.
• Hosting and analytics: Our website may be hosted and served through providers that process standard technical data (e.g. IP address, access logs). We do not share your personal data with third parties for their marketing.

6. WhatsApp Communication and Data Use by Skylab Solutions

Use of WhatsApp

We use WhatsApp (a service provided by Meta Platforms, Inc.) to communicate with customers for enquiries, service updates, support, notifications, and related messaging. WhatsApp messages may include personal information such as your name, phone number, and message content when you choose to contact us or opt in for communications.

Data Collection and Usage

When you contact us via WhatsApp or provide your phone number for WhatsApp communication, we may collect, store, and process:

• Your phone number
• The contents of your messages
• Any media files you send
• Timestamps and metadata associated with your communications

We use this information to respond to your enquiries, provide services, follow up on requests, support your needs, and improve our communication experience.

Consent and Opt-In

By providing your phone number and contacting us on WhatsApp, or by clicking a consent checkbox on our website, you expressly consent to receive WhatsApp communications from us. You may opt out at any time by:

• Sending a message such as “STOP”, “UNSUBSCRIBE”, or “OPT-OUT” via WhatsApp to us; or
• Contacting us using the contact details below.

We will reasonably process your opt-out request and cease further WhatsApp communications, subject to legal obligations or exception under applicable law.

Data Storage and Retention

WhatsApp messages and related personal information are stored only as long as necessary for the purpose they were collected, or as required by law. We do not share your WhatsApp communications with third parties except as required to provide services (e.g., CRM provider, cloud messaging infrastructure) or where legally required.

Security and Privacy Compliance

We take appropriate technical and organizational measures to protect data obtained via WhatsApp. This includes encryption-at-rest standards as supported by our systems, access controls, secure storage practices, and compliance with applicable privacy regulations (e.g., GDPR, CCPA).

User Rights

You have the right to request access to the personal data we hold about you, request correction or deletion, and object to certain processing activities. To exercise these rights, please contact us using our main contact information provided below.

Third-Party Privacy Practices

WhatsApp and Meta Platforms, Inc. operate under their own privacy policy and terms, which apply to the WhatsApp software and services. We do not control their privacy practices. You may review WhatsApp's privacy policy here: https://www.whatsapp.com/legal/privacy-policy.

7. Data Retention

We retain enquiry and project-related data for as long as necessary to respond to you, perform our services, and satisfy legal, accounting, or reporting requirements. Enquiry data that does not lead to a project may be retained for a limited period for follow-up and then deleted. You may request deletion of your data at any time (see Your Rights below).

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. Communication with our website uses encryption (HTTPS). Our service providers apply industry-standard security measures. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (where applicable)
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority (e.g. in the EEA or UK)

To exercise any of these rights, or for any privacy-related questions, contact us at hello@skylabsolutions.com.

10. Cookies and Similar Technologies

Our website may use essential cookies and similar technologies required for the operation of the site (e.g. security, form verification). We do not use advertising or non-essential tracking cookies for marketing on this site. Any future use of analytics or non-essential cookies will be disclosed here and, where required by law, subject to your consent.

11. International Transfers

Your data may be processed in countries outside your residence (e.g. where our service providers operate). Where we transfer data from the EEA or UK to countries not deemed to provide adequate protection, we ensure appropriate safeguards (such as standard contractual clauses) are in place as required by applicable law.

12. Children

Our services are not directed at individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when changes are made. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy where permitted by law.

14. Contact Us

For any questions about this Privacy Policy or our data practices, contact Skylab Solutions at hello@skylabsolutions.com.